During more than 20 years in manufacturing, Ian has been providing customer-focused, cost-effective quality solutions. From the chemical industry, to biomedical and food processing, he has created, managed, and improved quality systems for ISO- and SQF-certified companies in FDA- and EPA-regulated industries. He has presented his knowledge and experience in Statistical Process Control through workshops, case-studies, and webinars. He is a dedicated proponent of data-driven decision making and of utilizing software to provide automated, real-time reporting systems. Ian has been invited to the American Society for Quality's World Conference to present his innovative training programs. Based on the idea that learning should be interactive, engaging, and fun, he creates unique training programs and activities that inspire employees to own their contributions to quality. "Keep customer satisfaction as your key performance indicator and quality assurance will follow"